FAQ

Do you ship outside the US?

We're sorry, but we do not ship to international destinations for orders placed online.

Do you offer Free Shipping?

Yes! We offer free shipping in the USA.

Can I combine promo codes?

You cannot use more than one promo code at a time.

What does Final Sale mean?

A final sale means the item cannot be returned or exchanged.
Please note that Final Sale items are sold as-is, may have minor defects or discrepancies, and are non-returnable. All sale items are Final. Returned Final Sale items will not be accepted.

Can I cancel my order?

Processing a shipment usually takes within 1-2 business days.

Please CONTACT US and we will cancel your order. However, if your shipment has already shipped, you will be responsible for the cost of the return. Please see our RETURN POLICY more information.

What is your Return Policy?

We accept returns up to 14 days since delivery. If you process a return after 14 days, unfortunately we will not accept the return.

To be eligible for a return, your item must be unused, with tags still attached, and in original condition. Original condition means: Not washed, altered or used, tags still attached, etc.

We offer free returns. However, due to the nature of the fabric, If tags are removed or garment shows signs of wear, we will not accept a return or offer an exchange.

If you would like to process a return:

Email: info@luxandluna.com OR CONTACT US with your name, order number and reason for return.

How do I process a return/exchange?

If you would like to process a return or exchange: 

Email info@luxandluna.com with your name, reason for return, and order number. We will be happy to help!

When will my package ship?

Our current processing time is 1-2 business days.
Shipping can take 3-7 business days, depending on where you are located in the US.